top of page

SHIPPING & RETURNS

SHIPPING POLICY

Last updated: June 2026

Thank you for shopping with Solfia. Please read our shipping policy carefully before placing your order to understand how we process, ship, and deliver your purchases.

1. Order Processing

  • Processing Windows: All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

  • Status Updates: You will receive an email confirmation once your order is placed, followed by a second notification containing your tracking information as soon as your package ships.

2. Shipping Destinations & Timeframes

Solfia currently ships to all 50 states within the United States. International shipping may be available for select orders. For international shipping inquiries, please contact us at support@solfiastore.com.

​

Please Note: Delivery timeframes are estimates only and are not guaranteed. Solfia is not responsible for delays caused by logistics carriers, customs clearances, severe weather conditions, or other circumstances beyond our reasonable control.

3. Order Tracking & Multi-Item Shipments

  • Tracking Activation: Please allow up to 48 hours for your tracking link to become active after receiving your shipping confirmation email.

  • Split Deliveries: Because Solfia partners with multiple trusted suppliers, orders containing more than one item may occasionally arrive in separate packages and at different times. This is completely normal; you will receive individual tracking numbers for each package.

4. Address Accuracy

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete.

Solfia is not liable for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@solfiastore.com. We will make every effort to update the address before dispatch, but we cannot guarantee modifications once processing has begun.

5. Lost, Stolen, or Damaged Packages

Missing Packages

Solfia is not responsible for packages that are confirmed as delivered by the carrier but reported as missing or stolen. If your tracking status shows "Delivered" but you cannot locate your package, we recommend taking the following steps:

  1. Check with neighbors, household members, or building management.

  2. Check all potential delivery entry points around your property.

  3. Wait 24 hours, as carriers occasionally mark packages as delivered prematurely.

  4. Contact the carrier directly with your tracking number to verify the drop-off coordinates.

If you are still unable to locate your package after 48 hours, please contact our support team and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us at support@solfiastore.com within 48 hours of delivery with the following information:

  • Your order number

  • A brief description of the damage

  • Clear photographs of the damaged item and the outer packaging

Once reviewed, we will arrange for a replacement or a refund in accordance with our official Returns Policy.

6. Customs and Import Duties

For international orders, customs fees, import duties, and local taxes may apply depending on the destination country. These charges are the sole responsibility of the customer and are not covered or predicted by Solfia.

RETURN & EXCHANGE POLICY

Last updated: June 2026

At Solfia, we want you to love everything you order. If for any reason you are not completely satisfied with your purchase, we are here to make it right.

1. Return & Exchange Eligibility

We offer a 30-day return policy on eligible items. You have 30 days from the date your package is delivered to request a return or an exchange.

To qualify for a successful return, your item must meet the following criteria:

  • Condition: Unused, unworn, unaltered, and in its original, undamaged condition.

  • Packaging: Must be in the original packaging with all tags, labels, and protective seals attached.

  • Proof: A valid proof of purchase (such as your order confirmation email) is required.

🚫 Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned or refunded:

  • Opened beauty, skincare, dental, or personal care products.

  • Opened supplements and wellness products.

  • Intimate apparel and swimwear.

  • Gift cards.

  • Any items marked as Final Sale at the time of purchase.

  • Items submitted after the 30-day return window.

2. How to Initiate a Return

Please follow the step-by-step process below to ensure your return is tracked and processed accurately.

 

1.Submit Your Request:Within 30 days of delivery.

Request in our Contact Tab with your full name, order number, the item you wish to return, and the reason for the return. Include photos if the item is damaged or defective.

2.Receive Your RMA Number:2-3 business days.

Our support team will review your request. Upon approval, we will email you specific return instructions and a unique Return Merchandise Authorization (RMA) number.

3.Pack Safely:Customer step.

Pack your item securely in its original packaging. Clearly write or print your RMA number on the outside of the package.

4.Ship the Package:Final step.

Ship the package to the return address provided by our support team. We highly recommend using a trackable shipping service.

 

Important: Please do not send items back to us without an approved RMA number. Unauthorized returns cannot be identified and will not be processed.

3. Return Shipping Fees & Damage Claims

Return Shipping Costs

  • Changed Your Mind / Wrong Size: If you are returning an item due to buyer's remorse or because the wrong size/style was ordered, the cost of return shipping is the responsibility of the customer.

  • Defective or Incorrect Items: If we sent you the wrong item, or if it arrived damaged, missing parts, or defective, please notify us within 48 hours of delivery. Solfia will cover 100% of the return shipping costs by providing a prepaid return label.

Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. Once an item has left our warehouse, it cannot be cancelled and must be processed as a standard return.

4. Refunds, Store Credit, & Exchanges

Once your return package is received and inspected by our warehouse team, we will email you to confirm whether your refund has been approved or rejected based on item condition.

Compensation ChoiceProcessing TimelineKey Details

Original Refund5 to 10 business daysIssued back to your original payment method. Banking institutions may require additional processing days to post this to your statement.

Store Credit2 business daysSent via email. Never expires, can be used site-wide on any item, and cannot be exchanged for cash.

Product ExchangeDependent on stock availabilityIf your requested exchange item is out of stock, we will automatically issue you a full refund or store credit instead.

Rejected Returns: If a returned item does not meet our eligibility criteria (e.g., it is worn, damaged, or missing packaging), the return will be rejected. We will notify you via email, and the item will be shipped back to you at your expense.

5. Consumer Rights & Contact

Nothing in this policy limits or excludes your rights as a consumer under applicable United States federal and state consumer protection laws. We are committed to resolving every issue quickly, fairly, and transparently.

For all return, exchange, and cancellation inquiries, please reach out to our team:

  • Email via Contact tab.

  • Expected Response Window: Within 24 to 48 business hours

Solfia

www.solfiastore.com | @solfiastore

This Returns and Exchange Policy forms part of our overarching Terms and Conditions and is subject to change without prior notice.

bottom of page